What it gives you
Most clinics, salons and law offices want a person to answer in working hours, and the agent after hours or when reception is busy. In the agent editor, Settings tab, Business hours and answering calls card, you set two things:- business hours and closed days: the agent knows whether the business is open right now and answers questions about hours and appointments to match,
- who answers calls: the agent at once, or a person first.
Business hours
- Switch on Set business hours.
- For each day set the switch (open or closed) and the hours.
- Leave Closed on public holidays on. The panel works out Polish public holidays for every year, Easter, Pentecost, Corpus Christi and Christmas Eve included.
- Add holidays or other days without service under Other closed days.
- Click Save.
{{business_open}}, {{business_hours}} and
{{next_opening}}, see Variables.
Without business hours the agent knows nothing about them, and calls to the
person go through around the clock.
A person first, then the agent
Under Who answers calls pick A person first, then the agent and fill in:
The caller hears an ordinary ringing tone. When the person answers, they talk
directly and the agent stays out. When nobody answers in time, the line is
busy or the number does not respond, the agent takes the call at once. The
person sees the agent’s number as the caller, as with a transfer.
On Polish numbers the call only goes to Polish mobile and landline numbers,
not to premium numbers. From a Daktela PBX an internal extension works too.
A call the person answered does not appear in the agent’s call history and
uses none of the agent’s minutes.